Terms & Conditions

About GroomGo

GroomGo ("we", "us", "our") is an online marketplace that connects dog owners with independent mobile dog groomers and grooming shops across Melbourne, Victoria, Australia.

By using the GroomGo website at groomgo.au — whether as a customer, mobile groomer, or grooming shop — you agree to these Terms & Conditions in full. If you do not agree, please do not use our platform.

GroomGo is operated by Rohan Vishwanath, ABN pending, based in Victoria, Australia.

GroomGo is a Marketplace — Not a Service Provider

By using GroomGo you acknowledge and agree that:

• GroomGo acts solely as an intermediary between customers and independent groomers or shops
• All grooming services are provided by independent third parties, not by GroomGo
• GroomGo does not employ, supervise, or control any groomer or shop on the platform
• GroomGo is not a party to any agreement between a customer and a service provider
• GroomGo makes no warranty regarding the quality, safety, or outcome of any grooming service
• Any dispute arising from a grooming service is between the customer and the service provider directly

Customer Terms

Eligibility

You must be 18 years or older to make a booking on GroomGo. By submitting a booking request you confirm that you are the owner of, or have permission to arrange grooming for, the dog in question.

Booking requests

Submitting a booking request on GroomGo does not guarantee a confirmed booking. For mobile groomer bookings, confirmation is subject to the groomer's availability and acceptance. You will receive a confirmation email once the booking is confirmed.

Accuracy of information

You agree to provide accurate information when making a booking, including your dog's size, breed, temperament, and any relevant medical or behavioural conditions. Providing inaccurate information may result in cancellation of your booking without refund.

Your dog's welfare

You are responsible for ensuring your dog is fit and safe to be groomed. If your dog has any health conditions, injuries, or behavioural issues that may affect the grooming appointment, you must disclose these at the time of booking.

Mobile groomer bookings

• A minimum of 2 days advance notice is required for all mobile groomer bookings
• Payment is required via PayID before the appointment is confirmed
• The groomer will call you at least 1 hour before arriving
• You must ensure someone is present at the address at the time of the appointment

Shop bookings

• Shop bookings can be made for the same day
• You will receive a confirmation email — show this at the shop on the day
• Tell the shop you are from GroomGo when you arrive
• Any applicable deal discount will be applied to your total bill at the shop
• Payment is made directly to the shop on the day of your appointment

Mobile Groomer Terms

Application and approval

All mobile groomers must submit an application and be approved by GroomGo before being listed on the platform. GroomGo reserves the right to approve or decline any application at its sole discretion.

Police check

A current national police check (dated within 12 months) is mandatory for all mobile groomers. Your police check is reviewed privately by GroomGo and is never shared with customers. Only a "verified" badge is displayed on your profile.

Commission and payments

• GroomGo charges a 10% commission on each completed booking
• You will receive 90% of your listed service price within 24 hours of job completion
• A $2 platform fee is charged to the customer on top of your service price — this does not affect your earnings
• You set your own prices — GroomGo does not dictate your rates

Conduct requirements

• You must call the customer at least 1 hour before arriving for every confirmed booking — this is mandatory
• You must arrive at the agreed address at the agreed time
• You must treat all dogs with care and professionalism
• You must not engage in any conduct that brings GroomGo into disrepute
• Repeated failure to call customers before arriving may result in suspension or removal from the platform

Cancellations

If you need to cancel a confirmed booking you must notify GroomGo immediately via WhatsApp or email. Repeated cancellations may result in suspension from the platform.

Independent contractor status

You are an independent contractor, not an employee of GroomGo. You are responsible for your own tax obligations, insurance, and compliance with all applicable laws and regulations.

Grooming Shop Terms

Listing fee

Grooming shops are listed on GroomGo for a flat fee of $5 per month. There is no commission on transactions — GroomGo does not handle payments between customers and shops.

What GroomGo provides

• A profile listing on groomgo.au visible to Melbourne dog owners
• The ability to list services and prices as a reference guide for customers
• Deal slot functionality — offer time-limited discounts to attract customers
• Booking request notifications via email

Deal slots

• Shops may offer up to 3 discount slots per day
• Discounts apply to the customer's total bill on the day of their appointment
• Deal slot changes are managed by contacting GroomGo via WhatsApp
• GroomGo reserves the right to remove deal slots that are misleading or abused

Your responsibility

Shops are solely responsible for the grooming services they provide. GroomGo is not involved in any transaction between a shop and a customer and bears no responsibility for the outcome of any grooming appointment.

Accuracy of listing

You must ensure that all information on your listing — including services, prices, opening hours, and address — is accurate and up to date. Notify GroomGo immediately of any changes.

Payments

Mobile groomer bookings

• Customers pay the full service price plus a $2 GroomGo platform fee via PayID to admingroomgo@gmail.com
• Payment must be received before the booking is confirmed
• Bookings are held for 2 hours pending payment — if payment is not received within 2 hours the booking is cancelled
• The groomer receives 90% of the service price within 24 hours of job completion

Shop bookings

• GroomGo does not collect payment for shop bookings
• Customers pay the shop directly on the day of their appointment
• Any applicable deal discount is applied by the shop at the time of payment

Platform fee

The $2 GroomGo platform fee applies to mobile groomer bookings only. It is charged to the customer on top of the service price and is non-refundable except in the circumstances outlined in the Cancellations and Refunds section below.

Cancellations and Refunds

Customer cancellations — mobile groomer bookings

• Cancellations made more than 24 hours before the appointment — full refund including platform fee
• Cancellations made less than 24 hours before the appointment — service price refunded, platform fee non-refundable
• No-shows — no refund

Groomer cancellations

If a groomer cancels a confirmed booking you will receive a full refund including the platform fee within 3 business days.

Shop bookings

As GroomGo does not collect payment for shop bookings, refunds for shop appointments are the responsibility of the shop directly. Please contact the shop if you need to cancel or rebook.

How to request a refund

Contact GroomGo at admingroomgo@gmail.com with your booking details and reason for cancellation. Refunds are processed within 3–5 business days.

Liability and Disclaimer

To the maximum extent permitted by Australian law, GroomGo excludes all liability for:

• Any injury, illness, or death of a dog arising from a grooming service
• Any damage to property caused by a groomer or shop
• Any loss suffered as a result of a groomer's failure to attend an appointment
• Any dispute between a customer and a service provider
• Any negligent, reckless, or unlawful conduct by a groomer or shop
• Any indirect, consequential, or special damages of any kind

GroomGo makes reasonable efforts to verify groomers through police checks and profile reviews, but does not guarantee the accuracy, completeness, or reliability of any information provided by service providers.

Nothing in these terms limits any rights you may have under the Australian Consumer Law.

Privacy

GroomGo collects personal information from customers and service providers for the purpose of facilitating bookings and operating the platform. We do not sell your personal information to third parties.

Information collected includes name, email address, phone number, address, and dog details. This information is used only for the purpose of facilitating your booking and communicating with you about your appointment.

By using GroomGo you consent to the collection and use of your personal information as described above and in accordance with the Australian Privacy Act 1988.

Changes to These Terms

GroomGo reserves the right to update these Terms & Conditions at any time. Changes will be posted on this page with an updated date. Continued use of the platform after changes are posted constitutes acceptance of the updated terms.

We will make reasonable efforts to notify registered users of significant changes via email.

Contact Us

If you have any questions about these Terms & Conditions please contact us:

These Terms & Conditions are governed by the laws of Victoria, Australia.